Certified Manager of Quality/Organizational Excellence
المدة الزمنية
5 ايام, بإجمالي20 ساعة (ومعدل4 ساعات يوميا)التخصصات
أعمالالفئات الفرعية
إدارة المشاريعCourse Overview
The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process - improvement initiatives - everywhere from small businesses to multinational corporations - that can have regional or global focus in a variety of service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
Key Takeaways
- Lead and champion process improvement initiatives in organizations that can have a regional or global focus in a variety of product or service settings.
- Identify and have a working knowledge of quality standards and concepts.
- Implement organizational assessments and related functions.
- Assess quality needs in relation to overall strategic plans.
- Implement quality programs to attain and maintain customer satisfaction and focus.
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